Introduction:

lsizwe Components value and respect the privacy of any person or entity that we conduct business with and is therefore dedicated to the protection of your personal information.

This statement explains what type of personal data we process, how we process it, for what purposes and how we safeguard it. This will be applicable to both personal data provided to us by both individuals themselves and by third parties.

By submitting any personal information to lsizwe Components you provide consent to the processing of your personal information as set out in this Statement.

The provisions of this Statement are subject to mandatory, unalterable provisions of Applicable Laws.

Please do not submit any personal information to lsizwe Components if you do not agree to any of the provisions of this Statement. If you do not consent to the provisions of this Statement, or parts of the Statement, lsizwe Components will not be in a position to render a service to you.

Who we are:

lsizwe Components (Pty) Limited has been in the industry since 2014 & have a combined experience of over 423 years & growing. During this time lsizwe Components (Pty) Ltd has built a broad client base. All business is done on a above board basis with the clients' needs always our priority. Through our considerable experience in earthmoving equipment and components we offer a wide range of solutions to our customers.

lsizwe Components Pty (Ltd) manages and brings together a dynamic team with experience on skilled qualified earthmoving equipment mechanics, to meet your organization's needs and offer support requirements for all earthmoving equipment. We offer component repairs with high efficiency, reliability and quality. We guarantee a much faster turnaround time to keep the production of your organization satisfied with our services.

lsizwe Components (Pty) Ltd is an ISO certified company that complies with ISO 9001:2015 quality standards & ISO 45001:2018 OHS standard requirements. Our goal at lsizwe Components is to supply high- quality products to our customers by means of re-manufacturing, modifying & repairing, earthmoving components to OEM or required specifications.

Important Terms:

"Applicable Laws" means local, foreign and international laws, regulations, treaties and codes, for example the Financial Intelligence Centre Act 38 of 2001, the National Credit Act 34 of 2005 and the Protection of Personal Information Act 4 of 2013.

Amendment of the Privacy Statement:

Our Privacy Statement may be amended from time to time due to any of the following reasons:

• The introduction of new services or changes to the Operations of the Company,
• to comply with changes to any Applicable Laws;
• to ensure that any uncertain aspects in the Statement is amended to be clearer;
• to rectify any mistake that might be discovered; and/or
• for any other reason which lsizwe Components, in its sole discretion, may deem reasonable or necessary.

Any such amendment will come into effect and become part of any agreement you have with lsizwe Components. Amendments and changes to this policy will be published on our website.

Privacy and security on our website:

Despite lsizwe Components best efforts to secure all information gathered on our website we cannot guarantee the security of any information provided to us or by us through our website, email, internet or social media. We cannot be held responsible for any loss or unauthorised use or interception of information transmitted via the internet which is beyond our control.

Cookies

Cookies are information that is used to track visitor use of a website and to compile statistical reports on website activity. If you wish to restrict or block cookies, you can do this through your browser settings.

Social Plugins

We confirm that lsizwe Components make use of social plugins such as social networks such as Facebook, YouTube, LinkedIn, Google+ and Twitter.

Please note that we have no influence on or control over the extent of the data retrieved by the social networks' interfaces and we can accordingly not to be held responsible or liable for any processing or use of personal information transmitted via these social plugins. For information on the purpose and extent of the data retrieval by the social network concerned, and about the rights and settings possibilities for the protection of your private sphere, please refer to the data protection information provided by the social network in question.

The type of personal information we collect:

Personal information includes any information that lets lsizwe Components identify you, such as your name/sand surname combined with your physical address, contact details and/or passport/identity number.

In terms of South African legislation, personal information also refers to the personal information that identifies legal entities, such as the trading name of a company combined with the company registration number.

In terms of South African legislation, special personal information refers to Information regarding race or ethnic origin, religious and philosophical beliefs, political persuasion, trade union membership, health or sex life, biometric information or any criminal behaviour which relates to alleged criminal offences or proceedings.

The company collects personal information about its clients, what information is collected depends on how you elect to interact with the company. These interactions include but are not limited to filling in contracts, email correspondence, telephone correspondence, credit applications and or vendor applications. Information includes what clients tell the company about themselves, what the company learns by having a client or when a client makes use of our service.

How we get the personal information and what we use is for:

Most of the personal information we process is provided to us directly or indirectly. This include but is not limited to information provided by completing any kind of application for our services or requesting further information about our services, whether in writing, through our website or over the telephone. The Information might be provided to us through any of the following manners:

• When you contact us directly, through our sales representative teams, by email, telephone or via social media.
• From third parties, such as credit bureaus, when we do credit checks or decide whether to enter into an agreement with you; or
• Occasionally from other third parties who may lawfully pass your information on to us.
• Telephone calls to us may be recorded and/or monitored for training and quality assessment purposes.
• We use the information that you have given us to provide you with quotes or work orders.

Credit Application

In instances where you have applied for credit or where we have agreed to provide credit to you, we may conduct searches at credit bureaus and other third parties. Details of our searches will be kept by the credit bureau and will be available to other businesses that conduct searches with that agency for the purposes of meeting our regulatory obligations, credit assessments, debt recovery, and management of your accounts, prevention of money laundering and fraud and statistical analysis. In instances where you apply for credit, we will tell you, where required by Applicable Laws, if we make a decision about you relating to your credit scoring or eligibility for our products or services based solely on an automated decision-making process. You will be given a reasonable opportunity if permitted by Applicable Laws or a code of conduct to make representations about a decision.

We may share this information with:

Our carefully selected business partners, including those who provide products and services on our behalf;

Our service providers and agents who perform services on our behalf;

Any person if we are under a duty to disclose or share your personal information in order to comply with any Applicable Laws, or to protect the rights, property or safety of lsizwe Components, its clients or other third parties;

We do not share your personal information with any third parties, except if:

We are legally permitted or obliged to provide such information for legal or regulatory purposes; We are required to do so for purposes of existing or future legal proceedings;

When will we process your personal information:

In terms of the Protection of Personal Information Act (POPIA), the justification ground which we base our processing on consist out of the following:

• The data subject or a competent person where the data subject is a child consents to the processing. Kindly note that you have the right to withdraw your consent;
• The processing is necessary to carry out actions for the conclusion or performance of a contract to which the data subject is a party;
• The processing complies with an obligation imposed by law on the business;
• The processing protects a legitimate interest of the data subject;
• The processing is necessary for the proper performance of a public law duty by the business;
• Or The processing is necessary for pursuing the legitimate interests of the business or of a third party to whom the information is supplied.

How we store your personal information:

The security and confidentiality of your personal information is important to us. We have implemented technical, administrative, and physical security measures to protect your personal information from unauthorised access or disclosure and improper use.

Whilst we will do allthings reasonably necessary to protect your personal information, we cannot guarantee nor do we accept any liability of whatsoever nature for any unauthorised or unlawful disclosure and/or use of your personal information, either by employees and/or made by any third parties (including third party service providers) who are not subject to our control.

It is also important that you take all necessary and appropriate steps to protect your personal information yourself

Your data protection rights:

You are entitled to access your personal data by sending a written request to our Information officer. We may charge you a fee for this service.

You may also request lsizwe Components to correct or supplement any of your personal data which our Information officer will undertake as soon as practicable.

Request the destruction of your personal data. The information officer will consider your request in light of any other laws or regulations prohibiting lsizwe Components from destroying your personal data.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.

Contact details:

• Name: lsizwe Components (Pty) Ltd
• Address: 38 Electron Avenue, lsando Kempton Park
• Phone Number: 011 822 1180
• E-mail: [email protected]

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the Information Regulator if you are unhappy with how we have used your Information.

Their contact details are as follows:

• Name: The Information Regulator {South Africa)
• Address: 33 Hoofd Street, Forum Ill, 3rdFloor Braampark, P.O Box 31533, Braamfontein, Johannesburg, 2017
• Complaints email: [email protected]